Dear Valued Customers,
Thank you for your continued patronage of our products.
We recently discovered an error in the barcode (JAN code) printed on the packaging of the product listed below, which we have been selling.
We sincerely apologize for the great inconvenience this has caused to our customers who purchased the product and to all concerned parties. Please note that this is a printing error on the packaging, and there is no mistake in the quality or selling price of the product itself.
Moving forward, we are committed to strengthening our quality control system to prevent a recurrence.
Details
1. Applicable Product
Product Name: Princess Connect! Re:Dive Mineral Water
Incorrect JAN Code: 4570142021400
Correct JAN Code: 4570142021530
2. Customer Support
While the product you have can be used without any issues, for customers who wish, we will exchange it for a product with correctly printed packaging.
Please note that the exchange service will begin on Thursday, April 30, 2026.
We apologize for the inconvenience, but customers wishing to exchange their product are kindly requested to contact us at the inquiry point below.
3. Contact Information for Inquiries Regarding This Matter
Contact: CyConveni WACCA Ikebukuro Store
Phone Number: 080-4369-1942 (Operating Hours: 11:00 - 20:00)
Email Address: cyconveni_support@animate.co.jp
End