To Our Valued Customers,
Thank you for your continued patronage of our products.
We have recently discovered an error in the barcode (JAN code) printed on the packaging of the following products that we sell.
We sincerely apologize for the considerable inconvenience caused to our customers who purchased these products and to all concerned parties. Please note that this issue is a printing error on the packaging and does not affect the quality or sales price of the product itself.
Moving forward, we are committed to strengthening our quality control system to prevent a recurrence of such issues.
Details
1. Applicable Products
Product Name: Princess Connect! Re:Dive Blister Acrylic Stand
・Kokkoro
(Incorrect) 4570142021462 / (Correct) 4570142022711
・Kyaru
(Incorrect) 4570142021455 / (Correct) 4570142022704
・Shefi
(Incorrect) 4570142021479 / (Correct) 4570142022728
2. Customer Support
While the product you have can be used without any issues, for customers who wish, we will provide a sticker with the correct JAN code.
The distribution of these stickers will begin on Thursday, May 14, 2026.
We kindly request customers who would like a sticker to contact us at the inquiry desk below.
3. Inquiries Regarding This Matter
Inquiry Desk: CyConveni WACCA Ikebukuro Store
Phone Number: 080-4369-1942 (Reception hours: 11:00 AM - 8:00 PM)
Email Address: cyconveni_support@animate.co.jp
End